WHERE DO I GET A CLAIM NUMBER?
Claim numbers are issued by your insurance company at the time you report your accident. Just write it down and bring it in with you

ARE YOU OPEN SATURDAY?

Our office is open daily 8-6, on Sat by appointment only.

IF MY VEHICLE'S FRAME IS DAMAGED IS IT A TOTAL LOSS?

No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section

CAN YOU MATCH THE PAINT COLOR?

Today's modern factory finishes incorporate multiple layers of highly specialized paints. Gino's Collision Center has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as

CAN I GET OTHER SERVICE WORK DONE ON MY VEHICLE WHILE IT IS IN THE BODY SHOP?

Yes. Just let your advisor know what other work you would like done   

HOW LONG WILL THE REPAIRS TO MY VEHICLE TAKE?

Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle.  Be sure to check with

CAN I GET A RIDE HOME WHEN I DROP OFF MY CAR?

Yes, we would be happy to provide this service to you. We want each customer's visit to be a positive experience and will work diligently  We provide a pickup and delivery service.  

HOW CAN I GET A RENTAL CAR?

If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant.  Check your policy and/or call your insurance company to find out if you have

IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?

Yes. Gino's Collision Center guarantees all repairs with a Limited

DO I HAVE TO PAY A DEDUCTIBLE?

The amount of deductible that you will be responsible for is determined by your insurance policy.  If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you

WHO DO I PAY MY DEDUCTIBLE TO?

If your deductible is not waived, it will be your responsibility to pay Gino's Collision Center when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, Mastercard, & Discover.  We also except bank certified

WHAT ARE BETTERMENT CHARGES?

Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company

WARRANTY

The replacement parts written on the estimate are intended to return your vehicle to its pre-loss condition with proper installation.
After repair, if any sheet metal or plastic body part included in the estimate fails to return your vehicle to it's pre-loss condition.
In terms of form, fit, finish, durability or functionality, GINOS will arrange and pay for the replacement of the part, to the extent not
covered by a manufacturer's or other warranty. This service will be performed at no cost to you.
This warranty applies as long as you own or lease the vehicle. This warranty is not transferable and terminates if you sell or
otherwise transfer your vehicle. THIS WARRANTY DOES NOT COVER NORMAL WEAR AND TEAR OR DAMAGE BY
IMPROPER MAINTENANCE, NEGLECT, ABUSE OR SUBSEQUENT ACCIDENT.


CAN I WASH MY CAR?
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS

DO · Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. · Always use clean fresh water. · Wash your vehicle in the shade
DONT · Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. · Do not "dry wipe" your vehicle. Dry wiping can scratch the finish. · Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. · Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. · Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. · Do not scrape ice or snow from the newly painted surface. 

RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS

DON'T · Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.
 

Loaner cars available
upon request.

Car rentals available


   
 
Recommended & Authorized by All Major Insurance Companies
Registered & bonded with the State of Massachusetts RS# 1740
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